faqs + INFO.
if you don't find your answer here, please email us with any questions
WHO CAN USE THESE PRODUCTS?. The focus of this line is on motherhood and babies, but anyone can use these products. Please see each product for advisements on what to avoid during certain ages (babies) and trimesters (pregnant women.)
HOW LONG DO THESE PRODUCTS LAST? Products are made in small batches to ensure freshness. Most of them have a shelf life of about ten months- to one year, but if you use them regularly, you will finish them well before any expiration date.
WILL THE PRODUCTS MELT WHEN SHIPPED? In order to maximize freshness for you, we ship out all products priority mail (this option is free and included with any purchase.) During hot summer months, some products may encounter melting during shipment. If gentle melting occurs, it is totally fine! Just bring the product back to room temperature or refrigerate to expedite the process, if desired. The integrity of the oils will not be damaged by the heat of the weather during a couple days of transit.
DO YOU SHIP INTERNATIONALLY? If you would like an item shipped internationally, please check with your customs laws about any natural ingredients. If all is good, we will happily ship to your country! Please email us before ordering so that we can give you a custom shipping quote.
WHEN CAN I EXPECT MY GOODIES TO ARRIVE? If a product is available we will typically ship it out the next business day. If a product needs to be handmade again then we will ship it out in about one week, unless we are waiting on ingredients to arrive, in which case we will email you and let you know if it will be longer than a week. We try to ship the fastest method available while still being able to give you a good shipping rate (which usually means priority mail.)
CAN I USE THESE PRODUCTS IF I HAVE A HEALTH CONDITION? Always ask your doctor before beginning any new products, particularly if you are on medication or have a health condition.
WHAT DO I DO IF I HAVE AN ALLERGIC REACTION? If allergic reaction occurs, discontinue use. We use all natural ingredients, with no synthetics so most people will not have a bad reaction to our products. However, please read ingredients carefully, particularly if you have a food or nut allergy. Please avoid use if you have known allergies to ingredients in our products. We always encourage you to test the product on a small patch of skin first to ensure no allergic reaction occurs, particularly if you or your baby has sensitive skin.
IF YOU USE FOOD-GRADE INGREDIENTS, DOES THIS MEAN I CAN EAT MY PRODUCTS TOO? While we use food grade quality ingredients, a few of our oils, such as tamanu, for instance, are wonderful for the skin, but not for the tummy. So because some are meant for external use only, please avoid ingestion, as well as contact with eyes. All of our products (with the exception of teas) are intended for external use only.
WHAT HAPPENS IF I USE A PRODUCT INCORRECTLY? We are not responsible for negligent use of our products, so please make sure to read ingredients and instructions for use. If you have any questions at all, please don't hesitate to contact us.
DISCLAIMER. The safety of these products has not been evaluated by the FDA. None of them are intended to treat, cure, prevent or diagnose disease.
please familiarize yourself with our return policy before ordering
Due to the nature of potential safety and contamination hazards of food-grade bodycare, we unfortunately do not accept returns on any shipped out products. However, your happiness and safety is of our foremost concern. If you are not entirely satisfied with a product, please let us know and we will do our best to help find you a happy solution.
The exception is if your product arrives damaged, in which case please email us (along with any photos of damaged items) and we will do our best to get you a replacement product right away, or give you store credit.
All vintage and sale items are sold as is, and are final sale.
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We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version.
(3) LIMITED WARRANTIES
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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